Due to the increased growth of our client’s company, they are currently recruiting a German Customer Support Executive. They are looking for someone who is highly motivated and energetic to join their team. The ideal candidate should be an enthusiastic team player with a natural passion for customer service.
Key Responsibilities:
- Act as the first point of contact between customers and the respective brands of our client.
- Provide first line support to customers in a professional and responsible manner (via email, phone and live chat).
- Ensure the highest level of support is delivered to customers and maintain agreed standards.
- Aim to solve all issues at first point of contact.
- Liaise with other departments in order to solve customer queries promptly.
- Contribute to the development of new products and services having has basis the customers’ feedback.
- Undertake any other administrative responsibilities that will directly improve customer experience and add further value to the team and the company.
- Work in a team, support team members and contribute to a good atmosphere on the job.
Requirements:
- Native fluency in the German language
- Strong command of the English language
- An obsession with customer experience
- Demonstrating the written and verbal communication skills necessary to offer high-quality customer support
- A team player with a flexible approach to collaborate with colleagues
- Ability to work well and maintain a positive attitude under pressure
- Ability to take direction and feedback constructively
- Trustworthy and able to maintain focus even when under minimum supervision
- Previous experience in a Customer Service environment would be considered an asset
