Customer Service Team Lead (m/f/d)

Customer Service Team Lead (m/f/d) Europcell is one of the leading international trading companies in die pulp and paper industry. Our employees are the foundation of our success, as they speak the language of our customers and suppliers and understand their needs. We are present with our own offices in 20 countries of the world and serve our business partner in more than 80 countries. We grow in a profitable and sustainable way and sell more than 1 million tons of paper and pulp each year. Do you want to join this success story? Customer Service Team Lead – Eastern Europe (m/f/d) Your mission Lead, manage and develop the Eastern Europe team of currently 6 employees Coordination and control of the daily business in close cooperation with the sales department Continuous development/optimisation of our customer service processes Independent, structured processing of worldwide trading transactions including the preparation of orders, order confirmations, customs clearance documents, delivery papers and invoices Coordination of transports and creation of transport orders Direct daily contact with our domestic and foreign business partners Support of the sales department in the processing and initiation of purchasing and sales transactions Your profile You have completed a commercial apprenticeship - preferably in a logistics company or in the field of foreign trade - or have a comparable university degree You have at least 5 years of professional experience in the import / export business and already have experience in managing employees Fluent in spoken as well as written English and Russian - knowledge of German desirable Service-oriented and independent working method A quick perception, analytical thinking and a structured and precise way of working Good communicative, intercultural and social skills Pleasure in a new challenge and the daily cooperation with customers, suppliers, agents and sales Team spirit and flexibility Why us? The opportunity to take responsibility from the very beginning A highly motivated team and a familiar working atmosphere A permanent position A varied job with international flair in an economically healthy company A performance-related salary with a 30-day annual vacation, Christmas and holiday bonuses, and other benefits, such as a parking space directly in front of our office, a company gym, … A workplace to achieve your goals! We look forward to receiving your application documents in PDF format with salary expectations via our online application form: If you have any questions, please do not hesitate to contact Mrs. Branka Stephan at (06181) 9866-39 at your disposal.