ABOUT US
WHAT WE DO | Our talented teams create tech that connects brands to people via meaningful content that impacts their lives in positive ways. By understanding where the markets are going and where technology fits in; we use our knowledge to identify solutions that boost businesses and shift user experiences.
WHY WE’RE DIFFERENT | What makes us a leader in our industry, and different from other international digital tech companies, is our ability to tailor or custom create our offering to solve business challenges
WHERE YOU FIT IN | We aim to build an inspiring organization with an engaged and high performing culture. We believe in possibilities. We connect to the future. Think unlimited digital potential, global reach, limitless content, unreal experiences, real connections… now imagine the direct impact you could have in this landscape. If you eager to work in an inspiring, dynamic environment and collaborate with like-minded people, we want to hear from you!
ABOUT THE ROLE
The purpose of our Key Account Manager (m/f/d) role is to drive business development and growth opportunities through dedicated customer-centric service delivery. This position can be based either in Hamburg or in Dusseldorf and you will be responsible for maintaining a holistic and continuous focus on service excellence; and will be accountable for identifying and nurturing business development opportunities with existing Key Client/s.
- Development and implement a customer-centric business development strategy
- Set ambitious objectives and drive results through effective teamwork ensuring achievement of KPIs
- Lead the service team in delivering excellence in customer-centric service
- Commercial awareness: Revenue management and forecasting on a regular basis (weekly, monthly, and quarterly)
- Develop and cultivate productive relationships with key stakeholders in the Business and act as the key point of contact for all customer related queries
- Identify and expedite opportunities to up/cross-sell new solutions; seek opportunities to enhance the value proposition and drive revenue/margin realization
- Continually assess the market/industry remaining vigilant for insights and opportunities that enable us to act fast and offer proactive solutions
- Collaborate with internal teams (Marketing, Product, Content) to design and implement differentiated and profitable solutions
- Effectively collaborating with internal and external customers on business-related support activities for troubleshooting/Issue resolution
- Act as a Brand Ambassador and represent the company at community events and other business-related meetings, promoting the company products and services
ABOUT YOU
The ideal candidate has exceptionally high ownership, excellent critical thinking skills and the ability to work with agility in a fast-paced environment. They would also be insanely focused on demonstrating excellence in service delivery and problem-solving, breaking down complex information into understandable and actionable items.
You will be a visionary team member who is self-driven and able to work independently. Those with experience in the Mobile Digital Entertainment industry (Music, Games, Audiobooks, VoD…) would at a distinct advantage.
- Proven track record as Key Account Manager (ideally within a Technology Content & Information service provider)
- Good knowledge of the Telecom Operator landscape
- Strong communication skills with a client-centric approach to solution-selling
- Ability to influence and persuasively articulate a value proposition
- A proven track record of structuring and managing complex negotiations to successful closure and execution
- Strong analytical skills and previous experience with revenue forecasting
- Fluent in English and German
WE OFFER
- Modern office in the heart of Hamburg
- Mobile workday option
- 30 vacation days
- Flexible working hours
- International work environment
- Language classes
- HVV allowance
- JobRad Leasing
- Pension scheme
- Team events
- Fruits/Drinks
- Friday Chillout
